AI and Software Weave the Grand Tapestry of Digital Progress

Presenting the original unedited version of this article, authored by Howie Chang, our CEO & Co-Founder, which was featured in Penang Monthly's June 2023 issue under a different title. Your feedback and thoughts are most welcome as we delve into this subject together.


In the grand tapestry of human progress, software has emerged as an influential thread, intricately weaving through every aspect of our lives. This ever-present influence has led to an oft-repeated refrain, first coined by Marc Andreessen, the co-founder of Netscape and a prominent startup investor: 'Software is eating the world.' A bold statement that captures the transformative power of software, reshaping industries and revolutionizing how we interact with the world. But if software is indeed consuming the world, it is Artificial Intelligence (AI) that is, in turn, supercharging software. This might sound like an ominous prediction straight out of a science fiction novel, but in reality, it's an exciting and transformative development globally today.

To truly appreciate the profound influence of software, we must first understand its applications. Software is the lifeblood of countless industries, from finance to healthcare, agriculture to education, and everything in between. It's the invisible hand steering the course of our modern world, silently orchestrating and streamlining operations that were once cumbersome and time-consuming.

Let's take a closer look at the Malaysian landscape, where the power of software is evident in several burgeoning sectors. The FinTech industry, for instance, has been growing at a rapid pace, thanks to the power of software. Mobile banking apps like Maybank2u and CIMB Clicks have revolutionized financial transactions, making them as easy as a few taps on a screen. These applications are democratizing access to financial services, making them readily available to a wider audience, and simplifying our daily lives in the process. Popular mobile applications such as Grab and Touch n’ Go are providing financial services too, beyond transportation and food delivery that they are known for.

Similarly, in the field of education, software has made significant strides in bridging the digital divide. Platforms like Khan Academy, a US-based virtual learning platform, have been instrumental in ensuring students across the world, irrespective of their geographical location or socio-economic background, have access to quality education. Forward School, the institution I co-founded, which is based here in Penang is reimagining tech education for the digital world. All of these have not only enhanced the learning experience but also paved the way for a more inclusive and equitable educational landscape.

The power of software, however, isn't limited to these sectors. In agriculture, software-powered solutions are driving the adoption of precision farming, a method that increases efficiency and reduces waste. A Penang-founded startup,  Aonic, uses software to analyze drone-captured images of agricultural lands. By doing so, it provides farmers with actionable insights to increase crop yield and efficiency, bolstering the nation's food security in the process.

As we marvel at the world being reshaped by software, it's imperative to acknowledge the role of AI in supercharging software's capabilities. AI is not just enhancing software; it's redefining what software can do, pushing the boundaries of innovation, and opening up a world of possibilities.

Consider the rise of AI-powered chatbots. Platforms like Zendesk and Intercom have made it possible for businesses to provide 24/7 customer support, improving customer satisfaction without the need for round-the-clock human intervention. These AI chatbots streamline customer interactions, delivering a smoother and more personalized user experience. This transformation has a ripple effect, enhancing customer loyalty, driving revenue growth, and ultimately, contributing to a robust and resilient economy.

Yet, the true power of AI lies in its ability to democratize software. AI is the driving force behind the surge of no-code or low-code tools. Platforms such as Webflow, Glide and enable anyone, even those without technical skills, to create solutions powered by technology. This is a game-changing development, as it breaks down barriers and makes technology more accessible to everyone.

In Malaysia, this trend is taking root with platforms like EasyParcel, a platform that simplifies e-commerce logistics, and AVANA, a solution that empowers local businesses to sell products online without needing any technical knowledge. The same can be said for Shopee and Lazada. These tools are democratizing the power of software, enabling anyone to harness its potential to sell. The result is a more inclusive digital ecosystem, a playground where ideas can be nurtured and innovation can thrive, irrespective of one's technical prowess.

The march of progress is relentless. As software continues to weave its way into every facet of our lives, AI is fueling the next phase of this digital revolution. We are moving towards a future where anyone can be a creator, a problem solver, and a driver of technological change. This exciting prospect is not a distant dream, but a reality that is unfolding right before our eyes.

In Malaysia, the intertwined evolution of software and AI is paving the way for a more empowered society. As a nation known for its rich diversity, this development is particularly significant. It allows us to harness the collective wisdom of our diverse population, enabling us to tackle complex challenges and create solutions that reflect our unique needs and aspirations. It's a testament to the power of technology in fostering inclusivity and driving progress.

As I come to a close, software is not just eating the world, it's nourishing it, feeding the engines of innovation and progress. And with AI at the helm, software is becoming more efficient, more accessible, and more powerful. This intertwined evolution of software and AI promises a future where technology is not just for the tech-savvy, but for everyone. It's a future where the boundaries of what we can achieve with technology are continually expanding, inviting us all to partake in the feast.

The unfolding digital revolution in Malaysia and globally serves as a testament to the transformative power of software and AI. As we embrace this change, we are not only enhancing our capabilities but also shaping a future where technology is a tool for empowerment, a catalyst for progress, and a beacon of hope. It's a future where we are not merely spectators but active participants, a future where we can all contribute to the grand tapestry of human progress.

Posted by
Co-Founder and Chief Executive Officer

Read more blog posts